Your Cart

Call Us: 877-443-0810  |  Fax: 614-850-0704

Welcome to Epic Wholesale⚡ 

Terms & Conditions


Epic Wholesale’s catalog and website are intended for wholesale customers who are 18 years of age or older.
All customers are required to provide a tax/resale identification number prior to their first order. Thank you!

NOTICE TO OUR CUSTOMERS: There may be items in this catalog that are subject to local, state, or national regulations, and it is the customer’s obligation to ensure compliance before placing an order. Customers with questions about Epic Wholesale’s Terms & Conditions are encouraged to contact a Sales Account Manager by email or by phone during normal business hours. There may be items in this catalog that could be restricted in your city, county, or state. It is the customers’ obligation to check local laws before ordering.

All rights reserved by Epic Wholesale.  Epic Wholesale does not allow reproduction of material in part, or in whole, unless authorized by Epic Wholesale through written or notarized documentation. All advertising and advertised products are void where prohibited. Epic Wholesale is not responsible for any typographical or photographic errors.

By doing business with Epic Wholesale, you hereby agree to these terms & conditions and declare any information you provide is correct and complete.

PHONE: 877-443-0810
FAX: 614-850-0704

MAILING ADDRESS: 2177 Westbelt Drive, Columbus, OH 43228, United States

BUSINESS HOURS: Monday-Friday 9am to 8pm EST


Taxes & Exemptions
Laws governing taxes & exemptions vary, and you will be held liable for any tax, interest, and possible penalties imposed by your local jurisdiction if your purchase is not legally exempt or if you fail to pay any due tax. To determine what tax & exemptions are applicable in your particular jurisdiction, please refer to your local tax agency.

New Accounts
New accounts can be created by registering online or by contacting a Sales Account Manager. Initial terms for USA accounts will be credit card payment.

Payment Methods
Other methods – such as COD Secure, COD Check, and NET Terms – are available with an approved credit application. Credit applications are available upon request and may take up to 2 weeks to process. Accepted payment methods include Visa, MasterCard, Discover, American Express, Wire Transfer, COD Company Check, or COD Secure Payment. Certain orders are subject to review for limited payment options. Your sales rep will let you know when this is required. All prices and payments are in US Dollars (USD).

Our goal is to ship every order within 0-1 business days. We will make every attempt to meet that goal, but Epic Wholesale is not liable for shipping delays due to unforeseen circumstances, weather or natural disaster, carrier demand or disputes, domestic/international customs or embargos, or seasonal shipping demand. Special or custom orders may require additional lead time.

Shipping Estimates: Shipping estimates are subject to change based on requested method, destination, product weight and dimensions, or other factors. Shipping estimates do not include COD or Hazmat fees. Orders outside the contiguous United States may require alternate shipping methods. Please contact your Sales Account Manager for more details.

Expedited Shipping: Our process for all Expedited Shipments allows for orders placed prior to 12:00pm (Noon) EST. to be guaranteed to ship by the end of the following business day. Exceptions may include orders totaling over $7500 or orders with specific items associated. Please call your Sales Account Manager for further details.

Shipping Methods
All domestic orders are shipped UPS Ground. Local customers can arrange pick up at our Columbus warehouse. Customers are responsible for all freight, COD, hazmat, insurance, handling charges, and import fees, taxes, duties, customs charges, etc. associated with international shipments.

Hazmat Shipping Information
All orders containing hazardous materials will incur an additional fee of $33.00 per box containing hazardous materials as charged by UPS and FedEx. Epic Wholesale will cover half of any hazmat fees on orders greater than $500, reducing the fee to $16.50 per box containing hazardous materials.
Please note that the hazardous materials fee is charged per box. For example: If an order is packed in three boxes, but only one box contains hazardous materials, only one hazardous materials fee will be charged. If an order is packed in three boxes, and two boxes contain hazardous materials, two hazardous materials fee will be charged. Epic Wholesale will always pack hazardous materials in the fewest number of boxes possible, based on the terms set by our carriers. Epic Wholesale will always pack Hazardous Materials in the fewest number of boxes allowable, based on the terms set by our carriers. Epic Wholesale will only ship Hazardous Materials within the 48 contiguous United States under the D.O.T. Code of FederalRegulations, as outlined in Title 49, Parts 100-185 on Transportation (49 C.F.R.). For more information on Shipping Hazardous Materials, please consult the 2017 UPS Rate and Service Guide (p.7) and the 2017 FedEx Service Guide (p.13).

Hazmat Returns: Due to Federal shipping regulations, including the U.S. Department of Transportation’s Hazardous Materials Regulations (HMR), it is illegal for you to return hazardous materials to Epic Wholesale, unless you are an authorized, licensed carrier. As part of our reasonable terms and conditions, you hereby agree to notify Epic Wholesale of any shortages, overcharges, damaged items, or any other issue relating to the proper functionality of your hazardous material items within 5 business days of receiving your shipment. Epic Wholesale will issue credit for all approve defects, including associated hazardous material charges, reported within this time frame. Any hazardous material discrepancies reported outside of the 5 business days will be approved or denied at the sole discretion of Epic Wholesale.

Refused Orders
All refused or unclaimed orders will result in a 10% restocking fee plus all freight charges. If the customer would like the order reshipped, all additional freight charges will be added. If the fault of Epic Wholesale, refused orders will be fully credited or reshipped at our expense.

General Merchandise Return Policy
As part of our reasonable Terms & Conditions, you hereby agree to notify Epic Wholesale of any shipment discrepancies (invoice overcharges, incorrect prices, incorrect items, damaged items, etc.) within 5 BUSINESS DAYS of receipt of the merchandise. All discrepancies determined to be the fault Epic Wholesale will be credited, or reshipped at our expense if damages or discrepancies total $50 or more. Any discrepancies beyond 5 BUSINESS DAYS will be approved or denied at the sole discretion of Epic Wholesale.

Authorized Returns
Only manufacturer defects or items damaged during shipping will be authorized for full credit. All returns must be accompanied by a Return Authorization Number – obtainable from your Sales Representative – in order to receive full credit or item replacement. Damaged or missing items must be reported within 5 BUSINESS DAYS of delivery.
All other products may be returned to Epic Wholesale within 90 DAYS from invoice date. Unless the fault of Epic Wholesale, all returned items will incur a restocking fee of 10%, and the customer will be responsible for any return shipping charges. Please contact your sales representative with a list of items that you would like to return. Once your return is approved, you will be given a return authorization number and instructions on how to return your items to Epic Wholesale. Unauthorized returns will not be credited or reshipped.

Return Labels
Return labels with a Return Authorization are only valid for 30 BUSINESS DAYS from the date of issuance. Any return labels re-issued beyond 30 BUSINESS DAYS will be approved or denied at the sole discretion of Epic Wholesale.

We Cannot Accept Returns Of Usued Merchandise Or Any Partial Displays Of Merchandise
All returned merchandise must be returned in new, resalable condition and include all original packing materials, instructions, and accessories. We will not issue partial display credits. Any used, incomplete, or defective merchandise will not be credited.

Item Credits
Credits will be given at the original sale price or the current sale price, whichever is lower at the time of authorization.

All Sales On Warehouse Deals, Clearance Items, & Discontinued Items Are Final
Epic Wholesale shall not accept returns of any Warehouse Deals, Clearance Items, or Discontinued items.

Perishable Items Return Policy
Epic Wholesale will not accept any returns or issue credit on perishable products from our customers. We cannot guarantee the storage or shipping conditions from our customers to Epic Wholesale, and therefore cannot in good conscience resell this product to other customers. Epic Wholesale customers are expected to consider this policy and order perishable goods accordingly.

Damages And Shortages
Any order discrepancies must be reported within 5 BUSINESS DAYS of delivery. All orders leave our warehouse in good condition. If your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact your Sales Representative to file a claim. If the fault of Epic Wholesale, any damaged or shorted merchandise totaling less than $50 will be credited to your account. Any shortages or damages totaling over $50 value can be reshipped at our expense. In the case of overages or incorrect merchandise, Epic Wholesale will arrange for return shipping.
THESE POLICIES PROTECT YOUR INTEREST AS WELL AS OURS!!! Epic Wholesale is dedicated to shipping your order quickly and accurately, and all orders are double-checked for accuracy and quality by members of our Warehouse Staff.

Price Changes
All prices shown are wholesale prices that are subject to change without notice. Sale prices may expire and cannot be combined with any other discounts, coupons, or offers Epic Wholesale is not responsible for typographical errors appearing in this catalog, on our website, or in any other publications.

There may be items in this catalog that could be restricted in your city, county, or state. It is the customers’ obligation to check local laws before ordering.

Other things you’ll need to know:

Wholesale Only: We’re strictly wholesale. We can only sell to you if you’ve got a Tax or Resale ID.
Payment Methods: Visa, Mastercard, Discover, American Express, COD Company Check, COD Secure Payment, or Wire Transfer.
Late Fees: Epic Wholesale reserves the right to charge a 10% late fee if this invoice is not paid in full within 5 days of the due date.

Send me an Epic Wholesale Catalog

Send us your mailing address via the form below and we’ll get a brand new Epic Wholesale Catalog right out to you!